I'm Alive
See plans

Comparing TELUS LivingWell Companion? Here's a lighter option.

TELUS LivingWell Companion is a personal emergency response service with a response centre. I'm Alive is a daily check-in on your parent's own phone: if they miss it, you're told by text, email and app notification.

Set up in a few minutes: choose your plan, create your account, then install the app to start checking in.

Choose your planHow it works

I'm Alive alerts the people you choose. It is not an emergency service or a medical device, and it does not call 911.

A personal emergency response service and I'm Alive, side by side

What you pay

TELUS LivingWell Companion
A monthly fee.
I'm Alive
$29.99 US a year on Premium.

Who responds

TELUS LivingWell Companion
A 24/7 response centre.
I'm Alive
The people you choose.

What sets off an alert

TELUS LivingWell Companion
Pressing the button, or fall detection on the mobile device.
I'm Alive
Missing the daily check-in.

Something to wear

TELUS LivingWell Companion
A button or mobile device.
I'm Alive
Nothing. It runs on their phone.

If falls are the main worry, or you need trained staff to answer within minutes, day or night, a monitored alarm does that job and I'm Alive does not. I'm Alive covers a quieter worry: that a day could pass and nobody would know. Some families use both.

Sources, checked 13 October 2026: TELUS: Manulife member offer (LivingWell Companion). I'm Alive is not affiliated with any company named on this page. Their names belong to their owners. Prices and features can change, so check with them before you decide.

How it works

  1. 1Check in with one tap each day.
  2. 2Miss your check-in, and we alert the people you chose.
  3. 3They check on you.

You choose who. Your contacts don't need the app.

For you, or for someone you care about

For someone I look out for

A parent or relative who lives alone.

For me

I live on my own and want someone to know if something's wrong.

You'll be asked which one when you create your account.

Choose your plan

Lifetime

Pay once, keep it
$4.99once
  • 1 emergency contact
  • Up to 5 missed check-in alerts a month, by email and app notification
  • No subscription
Choose Lifetime

Premium

An alert every time
$29.99a year
  • An alert every time you miss a check-in
  • Texts, emails and app notifications to your contacts
  • Up to 10 contacts
  • A once-a-week check-in if daily is too much
Renews each year until you cancel.
Choose Premium

Premium Plus

For an active life
$39.99a year
  • Everything in Premium
  • Up to 3 check-in times a day
  • Live location sharing and Follow Me for trips
Renews each year until you cancel.
Choose Premium Plus

Prices in US dollars. Your bank converts them if you pay in another currency.

What happens after you choose

  1. 1
    Choose a plan.
  2. 2
    Create your account.
    Use your email. We send you a 6-digit code to confirm it.
  3. 3
    Pay securely.
    By card or other methods. Payments are processed by DodoPayments.
  4. 4
    Install I'm Alive and sign in with the same email.
    It works on iPhone and Android.
    Download on the App StoreGet it on Google Play

What I'm Alive is — and isn't

What it is

  • A simple daily check-in you do with one tap.
  • Alerts to the people you choose — by email and app notification, and by text on Premium and Premium Plus.
  • A way to test your safety net: send a clearly marked test alert and see that it was delivered.
  • Pause, for when you're away.

What it isn't

I'm Alive alerts the people you choose. It is not an emergency service or a medical device, and it does not call 911.

If you need urgent help, call your local emergency number.

Questions

Does your parent need a smartphone?

Yes. Your parent checks in on the I'm Alive app on an iPhone or Android phone. The people who get alerts don't need the app.

Does one plan cover two people?

No. Each plan protects one person, who checks in on their own phone. For two parents, each needs their own plan.

Do my contacts need the app?

No. Alerts reach them by email, and by text message on Premium and Premium Plus.

Can I cancel?

Yes. Yearly plans renew each year until you cancel. You can cancel any time, and it keeps working until the end of the year you paid for. Lifetime is a single payment, so there's nothing to cancel.

There's also a free version in the app, with 1 contact and one alert a month.

Which phones does it work on?

iPhone and Android. On iPhone you can also check in from a home-screen widget, or by saying "Hey Siri, I'm OK".

What if I'm going away?

Turn on pause (vacation mode) while you're away, and turn it off when you're back.

Is this an emergency service?

No. I'm Alive alerts the people you choose. It is not an emergency service or a medical device, and it does not call 911.