Terms of Service

1. Acceptance of Terms

By downloading, installing, or using I'm Alive ("the App"), operated by Mendios Technologies Bangalore Pvt Ltd (the company behind WebMobi) ("we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Mendios Technologies Bangalore Pvt Ltd regarding your use of the App and related services (collectively, the "Service").

2. Service Description

I'm Alive is a daily safety check-in application that allows users to:

• Confirm their wellness with a daily check-in
• Designate emergency contacts to receive alerts (Family plan and above)
• Receive reminders to check in at their scheduled time
• Automatically alert designated contacts if a check-in is missed (Family plan and above)
• Optionally enable passive activity tracking to detect inactivity (paid plans)

3. Subscription Plans

I'm Alive offers the following plans:

• Free - Daily check-in, push and email reminders to you, 1 emergency contact, and one user-initiated test alert (contact alerting on a missed check-in is a Family plan feature)
• Lifetime ($4.99 one-time) - Everything in Free, plus custom check-in schedules, check-in notes, manual alert test, basic passive monitoring view, and smart alerts. Lifetime includes 1 emergency contact (same as Free) — additional contacts are a Family plan feature.
• Family - Everything in Lifetime, plus up to 10 emergency contacts, 4-stage escalation, full passive activity tracking, SMS alerts, caregiver dashboard, weekly reports, custom alert timing, and priority support. Available as $29.99/year (with 7-day free trial) or $3.99/month (no trial — billed from day one, cancel anytime). The 7-day free trial on the annual plan is offered once per Apple ID / Google account; you may cancel during the trial at no cost via your app store account settings. After the trial, the annual subscription auto-renews yearly unless cancelled. Subject to App Store and Play Store trial terms. Existing yearly subscribers are unaffected — your renewal price stays at the rate you originally signed up at.
• Family Plus - Everything in Family, plus the AI Voice Agent (Section 17) and Emergency Location Snapshot (Section 18). Available as $39.99/year (with 7-day free trial) or $5.99/month (no trial — billed from day one, cancel anytime). Annual trial terms identical to Family above.

Existing subscribers: if you subscribed at a previous price (for example, Lifetime at $0.99 or Family at $19.99), you keep that price for the life of your subscription. The price changes apply to new purchases and renewals after April 28, 2026 only.

Payments are processed through the Apple App Store or Google Play Store and managed by RevenueCat. WebMobi does not directly collect or store your payment card information.

• Cancellation: You may cancel your subscription at any time through your app store account settings. Your access to paid features will continue until the end of the current billing period.
• No refunds: We do not provide refunds for partial billing periods. Refund requests for app store purchases must be directed to Apple or Google per their respective policies.

4. Important Disclaimers

The App does NOT:

• Monitor vital signs, health metrics, or medical conditions
• Detect falls, accidents, or medical emergencies automatically
• Connect directly to emergency services (911, 999, 112, etc.)
• Provide medical advice, diagnosis, or treatment
• Replace professional medical monitoring or care
• Guarantee delivery of alerts or notifications

Always seek appropriate medical care and contact emergency services directly when needed. Do not rely solely on this App for emergency situations.

The Family Plus AI Voice Agent (Section 17) is an automated system, not a human dispatcher. It cannot evaluate medical situations, dispatch responders, or take any action beyond classifying your spoken response and forwarding the result to your emergency contacts. The Emergency Location Snapshot (Section 18) is approximate (~100 metres) and is provided to help your emergency contact reach you, not as a precise locator.

5. SMS Terms & Escalation Sequence

By adding an emergency contact with a phone number on the Family or Family Plus plan, you consent to SMS alerts being sent to that contact's phone number as part of the escalation sequence when you miss a check-in. By adding the contact you also represent that you have obtained their explicit consent to receive these messages on your behalf (Section 6).

5.1 How escalation works

When you miss a scheduled check-in, the App runs a four-stage escalation sequence. Each stage is a separate notification event; you and your contacts may receive several messages per missed check-in. The default cadence below is approximate — actual timing depends on your plan settings, your timezone, and any "snooze" / "passive-signal auto-resolve" events that occur in between.

• Stage 1 (T+30 min) — Push notification and email reminder to you only. No contact is messaged. Available on all plans.
• Stage 2 (T+1 hour) — Second push and email to you only. No contact is messaged. Available on all plans.
• Stage 3 (T+2 hours) — SMS, email, and push (where available) sent to each of your emergency contacts with a magic-link inviting them to confirm or escalate. SMS at this stage is sent to every Family / Family Plus contact, not just the first one. If you have 10 contacts, that is up to 10 SMS messages per missed check-in.
• Stage 4 (T+6 hours, urgent) — Repeat SMS, email, and push to all contacts; on Family Plus the AI Voice Agent (Section 17) attempts a phone call to you and may also call your contacts. This stage indicates the system has not been able to reach you for several hours.

You may also receive routine notifications outside an escalation — for example, a weekly digest email if you have selected that mode for a contact (Section 4.1 of the Privacy Policy). Routine notifications are not SMS by default; SMS is reserved for missed-check-in alerts.

5.2 Volume expectations

A typical missed-check-in resolves at Stage 3 with one SMS to each contact, plus one or two follow-ups if no contact acknowledges. A worst-case incident reaches Stage 4 and may include a follow-up SMS, an AI voice call (Family Plus), and a final "all clear" SMS once you check in. Across one missed check-in we expect 1–3 SMS per contact; we cap voice calls at 5 per user per day regardless of escalation count.

5.3 Contact opt-out (STOP / OK keywords)

• Your emergency contact can reply STOP to any SMS at any time to unsubscribe from all future SMS from us. We honour the opt-out immediately and persistently — the contact will not receive SMS from any account that has them as an emergency contact, even on different incidents or different users.
• Your emergency contact can reply OK to acknowledge the alert. This marks the corresponding incident as resolved (Stage 3 incidents auto-resolve on contact acknowledgement; Stage 4 requires an explicit "I've got it" tap on the magic link).
• Replies to our SMS number are processed automatically; we do not surface free-form replies to you.
• Standard messaging rates from the contact's carrier may apply, in addition to any rates the contact's mobile carrier charges for inbound STOP / OK replies.

5.4 Your control

• You can change a contact's notification mode at any time in Settings > Contacts (default: every check-in; alternative: only on a missed check-in; alternative: paused).
• You can remove a contact at any time. We stop sending them SMS immediately, even mid-incident.
• You can pause an entire incident sequence by checking in.
• SMS escalation is available on the Family and Family Plus plans only. On Free, contacts are not alerted automatically (you can send one test alert); on Lifetime, your one contact receives only a daily "all good" note, not a missed-check-in alert. Missed-check-in alerting to contacts begins with the Family plan.
• We do not send marketing or promotional messages via SMS at any time.

5.5 Carrier and delivery limitations

SMS delivery depends on third-party carriers and the contact's phone, signal, and carrier-level filtering. We cannot guarantee delivery of any individual SMS. International SMS in particular may be subject to local regulations (for example, India's DLT registration requirements or UAE inbound restrictions); if a regional gateway rejects a message, we fall back to email and push for that contact. Do not rely on SMS as the sole channel for life-safety alerts. See Section 4 disclaimers.

6. Emergency Contact Responsibilities

By adding an emergency contact, you confirm that:

• You have obtained their explicit consent to receive alerts about you
• You have provided them accurate information about how the App works
• They understand that on the Family plan and above they may receive push notifications, emails, and SMS messages if you miss check-ins
• They have agreed to receive communications from the App on your behalf
• You will notify them if you change your check-in schedule or stop using the App

You are responsible for having consent from your emergency contact before adding them. We send notifications to your emergency contact based on your check-in status. Your emergency contact can choose to stop receiving notifications at any time by replying STOP to SMS alerts, clicking the unsubscribe link in email alerts, or contacting us at support@webmobi.com.

7. Passive Tracking Consent

Passive activity tracking is an optional feature available on paid plans. When enabled, the App monitors basic device signals (app opens, charging patterns, device motion) to detect potential inactivity and trigger safety alerts.

• Passive tracking does NOT monitor your location (unless you separately opt in to location sharing on the Family plan), phone calls, text messages, browsing activity, or content from other apps
• You can disable passive tracking at any time in Settings
• Activity data is shared only with your designated emergency contacts as part of safety alerts
• Raw activity signals are automatically deleted after 7 days

8. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you must have permission from a parent or legal guardian. By using the Service, you represent that you meet these requirements.

9. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information during registration
• Obtain consent from anyone you add as an emergency contact
• Inform your emergency contact about how the App works and what alerts they may receive
• Check in regularly at your scheduled time when able
• Maintain a working internet connection for the App to function properly
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Use the App only for its intended purpose
• Comply with all applicable laws and regulations

10. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. The App may be unavailable due to:

• Scheduled or emergency maintenance
• Software updates and improvements
• Network or infrastructure issues
• Factors beyond our reasonable control

Notification delivery depends on third-party services (push notification providers, email services, SMS carriers, mobile carriers) and internet connectivity. We cannot guarantee delivery of any specific notification.

11. Intellectual Property

The App, including its design, features, code, content, and trademarks, is owned by WebMobi and protected by intellectual property laws. You may not:

• Copy, modify, or distribute the App or its content
• Reverse engineer, decompile, or disassemble the App
• Use the App's name or trademarks without permission
• Create derivative works based on the App

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied
• We do not guarantee the App will be error-free, uninterrupted, or meet your requirements
• We do not guarantee that alerts will be delivered in all circumstances. Network, device, or service disruptions may prevent alerts from being sent or received
• We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages
• We are not responsible for actions taken or not taken based on alerts or lack of alerts
• We are not liable for delivery failures of notifications, emails, SMS messages, or other communications
• You should NOT rely solely on this App for emergency situations
• Our total liability shall not exceed the amount you paid for the Service in the past 12 months

13. Indemnification

You agree to indemnify and hold harmless WebMobi, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through the Service

14. Account Termination

You may delete your account at any time through the App settings or by contacting support. Upon deletion:

• Your access to the Service will cease immediately
• Your personal data will be deleted within 30 days
• Your emergency contacts will no longer receive alerts about you
• Any active subscription will not be automatically cancelled -- you must cancel through your app store account

We reserve the right to suspend or terminate accounts that violate these Terms, are used for unauthorized purposes, or engage in fraudulent activity.

15. Modifications to Service and Terms

We may modify the Service or these Terms at any time. For material changes:

• We will provide notice via the App or email
• Changes become effective upon posting or as otherwise specified
• Continued use after changes constitutes acceptance

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

17. AI Voice Agent (Family Plus)

On the Family Plus plan, when a missed check-in escalates to Stage 3 (typically about 75 minutes overdue), the App may place an automated phone call to you using third-party voice infrastructure (Twilio for telephony, Deepgram for speech-to-text, ElevenLabs for text-to-speech, Anthropic Claude for understanding your reply). The intent of the call is a single safety question — "are you okay?" — and a structured response (you confirm safety, you indicate you need help, the call is unanswered, etc.).

By enrolling in Family Plus, you consent to:

• Receiving an automated phone call from a phone number associated with our Service when you miss a scheduled check-in.
• Your spoken response being processed in real time by the third-party providers listed above for the sole purpose of classifying the call outcome.
• The structured outcome (e.g., "resolved_fine", "resolved_distress", "voicemail", "no_answer") being recorded against the incident and used to drive subsequent escalation steps (e.g., notifying your emergency contacts).

We do not record audio of the call by default and do not retain full transcripts. A daily cap of 5 voice calls per user prevents repeat dispatch in the event of a state-machine bug. You can disable the voice agent feature at any time in Settings > Safety Net.

The voice agent is not a human dispatcher and cannot summon emergency services on your behalf. If you need emergency response, contact your local emergency number (911, 112, etc.) directly.

18. Emergency Location Snapshot (Family Plus)

On the Family Plus plan, when an escalation incident reaches Stage 3 or Stage 4, the App may capture an approximate location (~100 metres) from your phone and share it with your designated emergency contact. The capture is a single, point-in-time foreground location request — we do not run background tracking, we do not store a location history, and we do not capture during routine app use.

By enabling Emergency Location Snapshot in Settings > Emergency Location, you consent to:

• Your operating system requesting location permission at the moment you enable this feature (and, if you grant it, retaining that permission until you change it in your phone's system Settings).
• Your phone capturing approximate location (latitude, longitude, address summary) at most twice per emergency incident — once at Stage 3 and once at Stage 4.
• That location being stored encrypted-at-rest and shared with your designated emergency contacts only while the incident is unresolved.
• That location being automatically deleted 72 hours after the incident is resolved.

You can disable Emergency Location Snapshot at any time in Settings > Emergency Location. The disabled state is honoured even if a silent push arrives during an active escalation. See our Privacy Policy §2.3 for the full data-handling description.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Information

For questions about these Terms, please contact us:

• Legal: legal@webmobi.com
• Support: support@webmobi.com
• Website: https://imalive.co/support