Terms of Service

Contents

1. Acceptance of These Terms
2. Who Can Use the Service
3. What the Service Does
4. Important Safety Disclaimers
5. Plans, Prices and Payment
6. SMS Alerts and the Escalation Sequence
7. Emergency Contact Responsibilities
8. Passive Activity Tracking
9. AI Voice Agent (Protect Me On The Move)
10. Emergency Location Snapshot (Protect Me On The Move)
11. Your Account and Your Responsibilities
12. Things You Must Not Do
13. Content You Add
14. Our Intellectual Property
15. Your Licence to Use the App and Our Software
16. How We Manage the Service
17. Copyright Complaints
18. Privacy
19. Availability, and Changes to the Service and These Terms
20. Corrections
21. Ending Your Account
22. Disclaimer
23. Limitation of Liability
24. Indemnification
25. Your Data on Our Systems
26. Electronic Communications and Signatures
27. Governing Law and Dispute Resolution
28. General Terms
29. Contact Us

1. Acceptance of These Terms

By downloading, installing, or using I'm Alive ("the App"), operated by Mendios Technologies Bangalore Pvt Ltd (the company behind WebMobi) ("we", "our", or "us"), you agree to be bound by these Terms of Service, also called our Terms of Use ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Mendios Technologies Bangalore Pvt Ltd, a company organised and registered in India, regarding your use of the website https://imalive.co (the "Site"), the mobile application "I'm Alive - Daily Check-In" (the "App"), and all related products and services that link to these Terms (together, the "Service").

We may update these Terms from time to time. Section 19 explains how we tell you about changes and when they take effect.

2. Who Can Use the Service

You must be at least 13 years old to use the Service. If you are under 18, you must have permission from a parent or legal guardian, and that parent or guardian accepts these Terms on your behalf and is responsible for your use of the Service.

If you are in India, you must be at least 18 years old. This is because the Digital Personal Data Protection Act, 2023 sets 18 as the age at which a person can consent to the processing of their own personal data, and the Service cannot work without processing yours.

By using the Service you confirm that you meet the age requirement that applies to you, that you have the legal capacity to agree to these Terms, and that you are not barred from using the Service under any law that applies to you.

3. What the Service Does

I'm Alive is a daily safety check-in application that allows users to:

• Confirm their wellness with a daily check-in
• Designate emergency contacts to receive alerts (Protect Me and above)
• Receive reminders to check in at their scheduled time
• Automatically alert designated contacts if a check-in is missed (Protect Me and above)
• Optionally enable passive activity tracking to detect inactivity (paid plans)

Which features you get depends on your plan, your device, your operating system, where you are, and what is technically available. Not every feature described on our Site or in these Terms is available on every plan or every phone.

You are responsible for deciding whether the Service is right for your circumstances, and for following the laws that apply to you where you use it. The Service is not built or offered as compliant with rules that apply to regulated healthcare, financial, or government organisations, unless we have agreed that in writing. Please do not use the Service in a way that would put us under a regulatory framework we have not agreed to support.

The App may automatically pause active monitoring and escalation after prolonged inactivity, to avoid alarming your emergency contacts on behalf of a lapsed account. This is a reversible pause, not a cancellation or deletion — see Section 6.4 ("Your control") and Section 21.1 ("Auto-pause is not termination") for details. Paid subscribers are never paused this way without notice.

4. Important Safety Disclaimers

The App does NOT:

• Monitor vital signs, health metrics, or medical conditions
• Automatically detect accidents or medical emergencies
• Connect directly to emergency services (911, 999, 112, etc.)
• Provide medical advice, diagnosis, or treatment
• Replace professional medical monitoring or care
• Guarantee delivery of alerts or notifications

Automatic fall detection is available on iPhone only, on the Protect Me and Protect Me On The Move plans, and it is switched off until you turn it on. There is no fall detection on Android — the detector does not exist in the Android app, and no plan enables it. On iPhone it does not run merely because you have paid: it ships off, and you must turn it on yourself in the app. When it is on, it is best-effort — it can miss a fall or trigger on something that is not a fall, it depends on your phone being on, charged and near you, and it is not a medical device and not guaranteed. If it detects a possible fall it checks on you first and, if you do not respond, alerts your own emergency contacts with your location. It will never contact 911 or emergency services on your behalf. Do not treat it as a substitute for calling emergency services yourself.

The Protect Me On The Move AI Voice Agent (Section 9) is an automated system, not a human dispatcher. It cannot evaluate medical situations, dispatch responders, or take any action beyond classifying your spoken response and forwarding the result to your emergency contacts. The Emergency Location Snapshot (Section 10) is approximate (~100 metres) and is provided to help your emergency contact reach you, not as a precise locator.

4.1 No guarantee of emergency response

I'm Alive is a personal safety and communication tool. It is not an emergency response service, a medical monitoring service, a healthcare provider, or a substitute for contacting your local emergency services.

The Service may provide check-ins, reminders, missed-check-in notifications, contact notifications, fall alerts, travel and journey features, location-related features, and other safety-related functions. We do not guarantee that any check-in, alert, fall event, notification, message, or location will be detected, sent, delivered, received, displayed, or acted on.

How well the Service performs depends on things we do not control, including your internet connection, mobile networks and carriers, whether your phone is with you, its battery level, its settings and permissions, location services, operating-system restrictions, app-store restrictions, third-party providers, hardware or software faults, and maintenance.

We also cannot guarantee that an emergency contact, family member, or caregiver will see an alert, understand it, or respond to it. They are people, not a monitoring centre.

Do not rely on I'm Alive as your only way of getting help. Always seek appropriate medical care and contact emergency services directly when needed.

5. Plans, Prices and Payment

5.1 Our plans

I'm Alive offers the following plans:

• Try It (Free) - Unlimited daily check-ins, push and email reminders to you, 1 emergency contact, alert-only by default with one miss-alert per month, and one user-initiated test alert (unlimited alerts, escalation, and SMS are Protect Me features)
• Stay Connected & Travel Safely ($4.99 one-time) - Everything in Try It, plus custom check-in schedules, check-in notes, manual alert test, basic passive monitoring view, an optional daily "all good" note (opt-in), up to 5 miss-alerts per month, a limited Solo-Travel taster, and smart alerts. Includes 1 emergency contact (same as Try It) — additional contacts are a Protect Me feature. This is a one-time purchase, not a subscription. It does not renew and you are not billed again.
• Protect Me - Everything in Stay Connected & Travel Safely, plus up to 10 emergency contacts, 4-stage escalation, full passive activity tracking, SMS alerts, caregiver dashboard, weekly reports, custom alert timing, and priority support. Available as $29.99/year or $3.99/month (no trial — billed from day one, cancel anytime).
• Protect Me On The Move - Everything in Protect Me, plus the AI Voice Agent (Section 9) and Emergency Location Snapshot (Section 10). Available as $39.99/year (with 7-day free trial) or $5.99/month (no trial — billed from day one, cancel anytime).

Prices are shown in US dollars. Your app store may charge you in your local currency, and taxes or other government charges may be added where the law requires it.

Existing subscribers: if you subscribed at a previous price (for example, Lifetime at $0.99 or Family at $19.99), you keep that price for the life of your subscription. The price changes apply to new purchases and renewals after April 28, 2026 only. If you are on a yearly plan, your renewal price stays at the rate you originally signed up at.

5.2 Free trials

The 7-day free trial is offered on the annual Protect Me On The Move plan only. There is no trial on Protect Me. There is no free trial on the monthly plans — monthly plans are billed from day one. There is no trial on Try It (which is free anyway) or on Stay Connected & Travel Safely (which is a one-time purchase).

The trial is offered once per Apple ID or Google account. You may cancel during the trial at no cost, through your app store account settings. If you do not cancel before the trial ends, the annual subscription begins and auto-renews yearly until you cancel. The price is shown to you before the trial starts. App Store and Play Store trial terms also apply.

5.3 How you pay

Payments are processed through the Apple App Store or Google Play Store and managed by RevenueCat. We do not directly collect or store your payment card information. By buying an auto-renewing subscription, you authorise the App Store or Play Store to charge your payment method at the start of each renewal period until you cancel.

If we offer a purchase directly on our Site, payment is handled by a third-party payment provider, and you agree to give us current, complete and accurate billing information and to keep it up to date. If a payment fails, we may pause paid features until the payment goes through, so far as the law allows.

5.4 Cancelling

• You may cancel your subscription at any time through your app store account settings. Your access to paid features continues until the end of the current billing period.
• Subscriptions bought through the App Store or Play Store must be cancelled there. We cannot cancel them for you, and deleting your account does not cancel them (see Section 21).
• If you bought directly from our Site, you can cancel through your account settings or by emailing support@imalive.co. Cancellation takes effect at the end of the paid period unless the law says otherwise.

5.5 Refunds

We do not provide refunds for partial billing periods, except where the law gives you a refund right. Refund requests for App Store or Play Store purchases must be directed to Apple or Google under their own policies — we cannot refund them for you. For any purchase made directly on our Site, email support@imalive.co.

5.6 Price changes

We may change our prices. We will give you notice of a material price change as the law requires. A price change applies from your next renewal, not retroactively, and existing yearly subscribers keep their original renewal price as stated in Section 5.1. If a price is displayed in error, Section 20 explains what happens.

6. SMS Alerts and the Escalation Sequence

By adding an emergency contact with a phone number on the Protect Me or Protect Me On The Move plan, you opt in to our "I'm Alive Safety Alerts" text messaging programme and consent to SMS alerts being sent to that contact's phone number as part of the escalation sequence when you miss a check-in. By adding the contact you also represent that you have obtained their explicit consent to receive these messages on your behalf (Section 7).

Messages sent under this programme are service, safety, and check-in messages: reminders, missed-check-in alerts, escalation alerts, and all-clear messages. We do not send marketing or promotional messages by SMS at any time.

6.1 How escalation works

When you miss a scheduled check-in, the App runs a four-stage escalation sequence. Each stage is a separate notification event; you and your contacts may receive several messages per missed check-in. The default cadence below is approximate — actual timing depends on your plan settings, your timezone, and any "snooze" / "passive-signal auto-resolve" events that occur in between.

• Stage 1 (T+30 min) — Push notification and email reminder to you only. No contact is messaged. Available on all plans.
• Stage 2 (T+1 hour) — Second push and email to you only. No contact is messaged. Available on all plans.
• Stage 3 (T+2 hours) — SMS, email, and push (where available) sent to each of your emergency contacts with a magic-link inviting them to confirm or escalate. SMS at this stage is sent to every Family / Protect Me On The Move contact, not just the first one. If you have 10 contacts, that is up to 10 SMS messages per missed check-in.
• Stage 4 (T+6 hours, urgent) — Repeat SMS, email, and push to all contacts. This stage indicates the system has not been able to reach you for several hours.

On Protect Me On The Move, the AI Voice Agent (Section 9) attempts a phone call to you once an incident has reached Stage 3. That call is placed in a window opening about 75 minutes after the missed check-in and closing about three hours after it. If the window passes without a call being placed, no automated call is made for that incident.

You may also receive routine notifications outside an escalation — for example, a weekly digest email if you have selected that mode for a contact (Section 4.1 of the Privacy Policy). Routine notifications are not SMS by default; SMS is reserved for missed-check-in alerts.

6.2 Volume expectations

A typical missed-check-in resolves at Stage 3 with one SMS to each contact, plus one or two follow-ups if no contact acknowledges. A worst-case incident reaches Stage 4 and may include a follow-up SMS, an AI voice call earlier in the sequence (Protect Me On The Move), and a final "all clear" SMS once you check in. Across one missed check-in we expect 1–3 SMS per contact; we cap voice calls at 5 per user per day regardless of escalation count.

6.3 Contact opt-out and keywords (STOP / HELP / OK)

• Your emergency contact can reply STOP to any SMS at any time to unsubscribe from all future SMS from us. We honour the opt-out immediately and persistently — the contact will not receive SMS from any account that has them as an emergency contact, even on different incidents or different users. They may receive one confirmation message.
• Your emergency contact can reply HELP for help with the messaging programme, or email support@imalive.co.
• Your emergency contact can reply OK to acknowledge the alert. This marks the corresponding incident as resolved (Stage 3 incidents auto-resolve on contact acknowledgement; Stage 4 requires an explicit "I've got it" tap on the magic link).
• Replies to our SMS number are processed automatically; we do not surface free-form replies to you.
• Opting out of SMS means that contact will no longer receive safety alerts by text. Depending on your settings, email and push may still reach them.

6.4 Your control

• You can change a contact's notification mode at any time in Settings > Contacts (default: alert-only — only on a missed check-in; opt-in: the daily "all good" note on every check-in, on paid plans; alternative: paused).
• You can remove a contact at any time. We stop sending them SMS immediately, even mid-incident.
• You can pause an entire incident sequence by checking in.
• All plans are alert-only by default: a contact hears from us only if you go silent. Try It (Free) alerts your one contact at most once a month; Stay Connected & Travel Safely allows up to 5 a month and adds an optional daily "all good" note (opt-in). SMS escalation, unlimited alerts, and full graded escalation are available on Protect Me and Protect Me On The Move plans only.
• Automatic away-mode after inactivity. If you stop checking in for an extended period, we may automatically switch your account to away mode ("Only when I'm out") and pause escalation — after first messaging you directly — so your emergency contacts are not alerted on behalf of a lapsed account. You receive a text message on day 2 and an email on day 7 before anything changes; if your account is then paused we tell you and, if you have emergency contacts, we tell them too. You can turn daily check-ins back on anytime with one tap. Paid subscribers are never dropped this way without notice.
• We never pause on silence alone. Someone who has been taken ill and someone who has lost interest both stop checking in. Before pausing anyone we require positive evidence that you chose to stop — the app removed from your device, or the app opened after our day-7 email without a check-in. If your phone is still reachable, our messages are still arriving and you have not opened the app, we do not pause you: monitoring continues and your account is queued for a person to review. See the Privacy Policy Section 7a.
• We do not send marketing or promotional messages via SMS at any time.

6.5 Rates, carriers, and delivery limits

Message and data rates may apply. Standard messaging rates from the contact's carrier may apply both to messages we send and to any STOP, HELP, or OK reply they send back. Carriers are not liable for delayed or undelivered messages.

SMS delivery depends on third-party carriers and the contact's phone, signal, and carrier-level filtering. We cannot guarantee delivery of any individual SMS. International SMS in particular may be subject to local regulations (for example, India's DLT registration requirements or UAE inbound restrictions); if a regional gateway rejects a message, we fall back to email and push for that contact. Do not rely on SMS as the sole channel for life-safety alerts. See the Section 4 disclaimers.

7. Emergency Contact Responsibilities

By adding an emergency contact, you confirm that:

• You have obtained their explicit consent to receive alerts about you
• You have provided them accurate information about how the App works
• They understand that on Protect Me and above they may receive push notifications, emails, and SMS messages if you miss check-ins
• They have agreed to receive communications from the App on your behalf
• You will notify them if you change your check-in schedule or stop using the App

You are responsible for having consent from your emergency contact before adding them. We send notifications to your emergency contact based on your check-in status. Your emergency contact can choose to stop receiving notifications at any time by replying STOP to SMS alerts, clicking the unsubscribe link in email alerts, or contacting us at support@imalive.co.

8. Passive Activity Tracking

Passive activity tracking is an optional feature available on paid plans. When enabled, the App monitors basic device signals (app opens, charging patterns, device motion) to detect potential inactivity and trigger safety alerts.

• Passive tracking does NOT monitor your location (unless you separately opt in to location sharing on Protect Me), phone calls, text messages, browsing activity, or content from other apps
• You can disable passive tracking at any time in Settings
• Activity data is shared only with your designated emergency contacts as part of safety alerts
• Raw activity signals are automatically deleted after 7 days

9. AI Voice Agent (Protect Me On The Move)

On the Protect Me On The Move plan, once a missed check-in has escalated to Stage 3, the App may place an automated phone call to you using third-party voice infrastructure (Twilio for telephony, Deepgram for speech-to-text, ElevenLabs for text-to-speech, Anthropic Claude for understanding your reply). The intent of the call is a single safety question — "are you okay?" — and a structured response (you confirm safety, you indicate you need help, the call is unanswered, etc.).

By enrolling in Protect Me On The Move, you consent to:

• Receiving an automated phone call from a phone number associated with our Service when you miss a scheduled check-in.
• Your spoken response being processed in real time by the third-party providers listed above for the sole purpose of classifying the call outcome.
• The structured outcome (e.g., "resolved_fine", "resolved_distress", "voicemail", "no_answer") being recorded against the incident and used to drive subsequent escalation steps (e.g., notifying your emergency contacts).

We do not record audio of the call by default and do not retain full transcripts. A daily cap of 5 voice calls per user prevents repeat dispatch in the event of a state-machine bug. You can disable the voice agent feature at any time in Settings > Safety Net.

The voice agent is not a human dispatcher and cannot summon emergency services on your behalf. If you need emergency response, contact your local emergency number (911, 112, etc.) directly.

10. Emergency Location Snapshot (Protect Me On The Move)

On the Protect Me On The Move plan, when an escalation incident reaches Stage 3 or Stage 4, the App may capture an approximate location (~100 metres) from your phone and share it with your designated emergency contact. The capture is a single, point-in-time foreground location request — we do not run background tracking, we do not store a location history, and we do not capture during routine app use.

By enabling Emergency Location Snapshot in Settings > Emergency Location, you consent to:

• Your operating system requesting location permission at the moment you enable this feature (and, if you grant it, retaining that permission until you change it in your phone's system Settings).
• Your phone capturing approximate location (latitude, longitude, address summary) at most twice per emergency incident — once at Stage 3 and once at Stage 4.
• That location being stored encrypted-at-rest and shared with your designated emergency contacts only while the incident is unresolved.
• That location being automatically deleted 72 hours after the incident is resolved.

You can disable Emergency Location Snapshot at any time in Settings > Emergency Location. The disabled state is honoured even if a silent push arrives during an active escalation. See our Privacy Policy §2.3 for the full data-handling description.

11. Your Account and Your Responsibilities

Most features need an account. When you register and while you use the Service, you agree to:

• Provide accurate and complete information during registration, and keep it up to date — especially the phone numbers and email addresses used for safety notifications
• Obtain consent from anyone you add as an emergency contact
• Inform your emergency contact about how the App works and what alerts they may receive
• Check in regularly at your scheduled time when able
• Maintain a working internet connection for the App to function properly
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Use the App only for its intended purpose
• Comply with all applicable laws and regulations

By using the Service you also represent that you have the legal capacity to accept these Terms, that you meet the age requirement in Section 2, that you will not use bots or other automated means to access the Service unless we have authorised it, and that you will not deliberately create false or misleading check-ins, safety events, or emergency alerts.

You are responsible for what happens through your account, except where it was caused by our failure to keep reasonable security measures, or where the law says otherwise. You may not sell, transfer, or give your account to someone else without our written consent. If the information you give us is materially false, out of date, or incomplete, we may suspend or close your account or limit your use of the Service.

12. Things You Must Not Do

You must not use the Service to:

• Do anything unlawful, fraudulent, abusive, harmful, or unauthorised
• Provide false, misleading, or fraudulent information
• Deliberately create, trigger, simulate, or misuse false emergency alerts, false safety incidents, fall alerts, or check-in escalations — other than the test alert the App itself offers you
• Harass, threaten, stalk, intimidate, abuse, or harm another person
• Impersonate someone else, or misrepresent your identity or your relationship with another person
• Send spam, unsolicited messages, or abusive or harassing messages
• Try to gain unauthorised access to accounts, systems, networks, or data
• Interfere with, disrupt, damage, or place an undue burden on the Service
• Bypass security, access controls, or usage limits
• Scrape or crawl the Service, or use bots or other automated systems on it, unless we have authorised it
• Advertise or sell goods or services without our permission
• Sell, transfer, or assign your account or profile
• Copy, adapt, reverse engineer, or build a competing product from the Service or its components, except where the law permits
• Collect other people's personal information for marketing or other unauthorised purposes
• Violate anyone else's privacy, intellectual-property, publicity, or other rights

13. Content You Add

Some features let you add notes, comments, photos, or other content to a check-in, or share information with your emergency contacts ("Your Content"). Your Content may be visible to the people you share it with.

You are responsible for Your Content and for making sure you have the right to submit it and to let us share it as you have asked. Your Content must not be unlawful, fraudulent, defamatory, threatening, harassing, hateful, abusive, obscene, or seriously misleading; must not infringe anyone's copyright, trademark, privacy, or publicity rights; must not contain malicious code; must not be used to impersonate someone or fake an emergency; and must not contain unauthorised advertising or spam.

You keep ownership of Your Content. By submitting it, you give us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display Your Content only as far as is reasonably necessary to run the Service and provide the features you asked for. This licence does not let us sell Your Content, and it does not let us use your content, name, image, or voice in advertising just because you wrote a check-in note. The licence lasts as long as we reasonably need it to provide the Service and, after deletion, only as far as reasonably necessary for backups, security, fraud prevention, legal compliance, or resolving a dispute.

We may remove or restrict content that we reasonably believe breaks these Terms, creates a safety or security risk, or could expose users or us to legal liability, and we may suspend or close accounts for serious or repeated breaches.

14. Our Intellectual Property

The App and the Site, including their design, features, code, databases, text, graphics, photographs, audio, video, trademarks, service marks and logos, are owned or licensed by us and protected by intellectual property laws. You may not:

• Copy, modify, or distribute the App or its content
• Reverse engineer, decompile, or disassemble the App, except where the law permits
• Use the App's name or trademarks without permission
• Create derivative works based on the App
• Sell, license, publish, or publicly display our content without our written permission

If you send us feedback, suggestions, or ideas about the Service, we may use them without owing you payment or any other obligation — as long as that use does not disclose your personal information contrary to our Privacy Policy or the law.

15. Your Licence to Use the App and Our Software

As long as you follow these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the App on a device you own or control, and to use the Site, for your own personal use of the Service. You may download or print parts of our content that you have properly accessed, for your own non-commercial use.

Except where the law allows it, you may not reverse engineer, decompile, disassemble, modify, adapt, or create derivative works from the App or our software; remove any proprietary notices; use the App to build a competing product; or distribute the App to people who are not authorised to have it. If a separate licence agreement applies to particular software we give you, that agreement wins to the extent of any conflict.

15.1 Apple App Store and Google Play

If you got the App from the Apple App Store or Google Play, that platform's terms also apply to your use of it. Apple and Google are not responsible for providing maintenance or support for the App, except as their own terms or the law require. Purchases made through an app store are subject to that platform's billing, subscription, and refund procedures (Section 5). Apple and Google may be third-party beneficiaries of the parts of these Terms that relate to the App, and may enforce those parts as their terms permit.

16. How We Manage the Service

We may monitor the Service as far as is reasonably necessary to run it, keep it secure, moderate it, and protect it and the people using it. We may investigate suspected breaches of these Terms and take appropriate action, including limiting access to a feature, suspending or closing an account, or reporting unlawful conduct to the authorities.

Where the Service gives you a way to report or block abusive or objectionable content or behaviour, you can use it. We may act on reports, but we cannot promise that every report leads to removal or another action.

17. Copyright Complaints

We respect intellectual-property rights. If you believe something on the Service infringes your copyright, write to us at the address in Section 29. Please include enough information for us to identify the material, describe the copyrighted work, give your contact details, and explain the basis for your claim. We may remove or restrict access to material in response to a valid complaint, and may take any other step the law allows.

18. Privacy

Our Privacy Policy explains how we collect, use, share, keep, and protect personal information. It forms part of these Terms.

To run the Service we process the information the safety features need — your account and contact details, your emergency contacts' details, device information, check-in information, and information tied to the safety features described in Sections 6 to 10. Where we transfer personal information across borders, we handle it as described in the Privacy Policy and as the law requires.

19. Availability, and Changes to the Service and These Terms

We strive to maintain high availability but cannot guarantee uninterrupted service. The App may be unavailable due to:

• Scheduled or emergency maintenance
• Software updates and improvements
• Network or infrastructure issues
• Device limitations, operating-system restrictions, or third-party providers
• Factors beyond our reasonable control

Notification delivery depends on third-party services (push notification providers, email services, SMS carriers, mobile carriers) and internet connectivity. We cannot guarantee delivery of any specific notification.

We may change, suspend, or withdraw features or parts of the Service for maintenance, security, technical, legal, or business reasons. Where it is reasonably practical, we will tell you about material changes that affect paid features, as the law requires. Nothing in these Terms obliges us to keep any particular feature forever, unless the law or a written commitment says so.

We may also modify these Terms. For material changes:

• We will provide notice via the App or email
• Changes become effective upon posting or as otherwise specified
• Continued use after changes constitutes acceptance, so far as the law allows

20. Corrections

Information on the Site or in the App may contain typographical errors, inaccuracies, or omissions — including descriptions, prices, and availability. We may correct or update that information at any time. If we have shown a price incorrectly, we are not obliged to honour the error.

21. Ending Your Account

These Terms apply for as long as you use the Service. You may stop using it at any time, and you may delete your account at any time through the App settings or by contacting support. Upon deletion:

• Your access to the Service will cease immediately
• Your personal data will be deleted within 30 days
• Your emergency contacts will no longer receive alerts about you
• Any active subscription will not be automatically cancelled -- you must cancel through your app store account (Section 5.4)

We may suspend or close your account if we reasonably believe you have seriously broken these Terms, committed fraud or abuse, misused the safety features, created a security risk, or failed to pay what is due — or where we must act to comply with the law or protect other users. Where it is reasonably practical and legally permitted, we will give you notice first. We may act without notice where immediate action is needed to prevent harm, fraud, abuse, or unlawful activity.

Ending your account does not end the parts of these Terms that are meant to survive it, including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and the general terms.

21.1 Auto-pause is not termination

Automatically pausing your account after a long stretch of inactivity (Section 6.4) is not the same as terminating or deleting it. When we pause an inactive account, your account, check-in history, and emergency contacts are all retained, and no subscription is cancelled — we simply pause daily monitoring and escalation so your contacts are not alarmed on your behalf. The pause is reversible: you can turn daily check-ins back on at any time with a single check-in. Paid subscribers are always notified first and are never silently paused. See the "Automated inactivity handling" section of our Privacy Policy for how this works.

22. Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETELY ACCURATE, OR AVAILABLE AT ALL TIMES, OR THAT SAFETY FEATURES WILL DETECT, TRANSMIT, DELIVER, OR RESULT IN A RESPONSE TO ANY EVENT.

WE DO NOT ENDORSE OR TAKE RESPONSIBILITY FOR THIRD-PARTY SERVICES, NETWORKS, DEVICES, TELECOMMUNICATIONS PROVIDERS, APP STORES, PAYMENT PROVIDERS, OR OTHER THIRD PARTIES USED IN CONNECTION WITH THE SERVICE.

23. Limitation of Liability

To the maximum extent permitted by applicable law:

• We do not guarantee the App will be error-free, uninterrupted, or meet your requirements
• We do not guarantee that alerts will be delivered in all circumstances. Network, device, or service disruptions may prevent alerts from being sent or received
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, data, or goodwill
• We are not responsible for actions taken or not taken based on alerts or lack of alerts
• We are not liable for delivery failures of notifications, emails, SMS messages, or other communications
• You should NOT rely solely on this App for emergency situations
• Our total liability shall not exceed the amount you paid for the Service in the past 12 months

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including any right or remedy that consumer-protection law makes mandatory where you live.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mendios Technologies Bangalore Pvt Ltd, its affiliates, officers, directors, employees, agents, and service providers from any third-party claims, damages, losses, liabilities, or reasonable expenses arising from:

• Your use of the Service
• Your material breach of these Terms
• Your unlawful use of the Service
• Your violation of any third-party rights
• Any content you submit through the Service
• Deliberate harm you cause to another person through the Service

We will make reasonable efforts to tell you about any such claim. We may take over the defence of a claim at our own expense, and you agree to cooperate reasonably with that defence.

25. Your Data on Our Systems

We keep the data you send to the Service as far as is reasonably necessary to run it, in line with our Privacy Policy. We use reasonable measures designed to keep that data available and intact, but no system can promise that data will never be lost, corrupted, or temporarily unavailable.

You remain responsible for the information you give us and for keeping the details the Service needs accurate — particularly the phone numbers and email addresses your safety alerts depend on. Nothing in this section limits rights or remedies that cannot lawfully be limited.

26. Electronic Communications and Signatures

Using the Site or the App, submitting forms, and sending us email are electronic communications. You consent to receive notices, disclosures, agreements, receipts, and other communications from us electronically, to the extent the law allows.

You agree that electronic records, electronic signatures, and accepting these Terms electronically can satisfy legal requirements for a written agreement or a signature, subject to any law that says otherwise.

27. Governing Law and Dispute Resolution

27.1 Governing Law

The Service is provided by Mendios Technologies Bangalore Pvt Ltd, a company registered in Bengaluru, Karnataka, India. These Terms are governed by the laws of India, without regard to conflict of law rules. Subject to the rest of this Section 27, the courts at Bengaluru, Karnataka, India have jurisdiction over any dispute arising out of these Terms or the Service.

This does not take away rights that the law of your own country or state gives you. Sections 27.2, 27.4, 27.5 and 27.6 set out what you keep — including, if you are a consumer in India, that you do not have to arbitrate.

27.2 Dispute Resolution

If something goes wrong, we want to put it right. Please follow these steps.

1. Talk to us first. Email legal@imalive.co. Tell us what happened and what you would like us to do. We will try to resolve it with you within 30 days.
2. Arbitration. If we cannot resolve it within those 30 days, either of us may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996. There will be one arbitrator. The seat and venue of the arbitration is Bengaluru, Karnataka, India. The arbitration will be conducted in English, and Indian law applies. The arbitrator's award is final and binding on both of us.
3. Small claims and local forums. Instead of arbitration, either of us may bring an individual claim in a small claims court, or in any equivalent local forum where you live, if that forum is able to hear the claim.
4. Urgent court relief. Nothing here stops either of us from asking a court for an urgent or temporary order — for example, to protect intellectual property, confidential information, privacy, or security — or from bringing a claim that the law says must be brought in court.

If you are a consumer in India, you do not have to arbitrate. Nothing in these Terms stops you from filing a complaint with the consumer commissions (the consumer fora) under the Consumer Protection Act, 2019. Indian law treats consumer disputes as matters for those forums, and we will not ask a court to send your consumer complaint to arbitration instead.

If any part of this arbitration clause is found unenforceable, the rest of it continues to apply so far as the law allows.

27.3 Class Actions

Where this is enforceable, you and we agree to bring disputes individually, and not as part of a class action or class-wide arbitration. This paragraph applies only where the law allows such an agreement. It does not apply where the law of your country or state says otherwise.

Two examples of where it does not apply. In India, the Consumer Protection Act, 2019 allows a complaint to be filed on behalf of a group of consumers, and nothing here prevents that. In California, any attempt to waive rights under the CCPA is void, so this paragraph does not stop you bringing a claim under that Act, including together with others.

27.4 If You Are in the EU or the UK

If you are a consumer in the European Union or the United Kingdom, these Terms do not affect your statutory consumer rights. You keep the right to bring proceedings in the courts of the country where you live, and to rely on the consumer protection law of that country. Any part of these Terms that would take those rights away does not apply to you.

27.5 If You Are in California

Nothing in these Terms waives or limits your rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. Any provision that tries to do so has no effect. The Privacy Policy explains how to exercise those rights.

If you are a California resident and we have not resolved your complaint through our support process, California law may allow you to contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Nothing in these Terms limits rights that California law makes mandatory.

27.6 If You Are in India

You keep every right Indian law gives you. In particular:

• You can complain to the consumer commissions under the Consumer Protection Act, 2019, as described in Section 27.2.
• You can raise a grievance about how we handle your personal data with our Grievance Officer, by emailing legal@imalive.co.
• If our answer does not satisfy you, you can take that data protection grievance to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

The Privacy Policy describes what personal data we hold and the rights you have over it. The grievance route above is the one to use if you are not satisfied with how we have handled it.

28. General Terms

• Entire agreement. These Terms, together with the policies they refer to (including the Privacy Policy), are the whole agreement between you and us about the Service.
• Severability. If any provision of these Terms is found to be unenforceable, it will be narrowed or removed to the smallest extent necessary, and the remaining provisions will continue in full force and effect.
• No waiver. If we do not enforce a provision straight away, that does not mean we give it up.
• Assignment. We may transfer these Terms as part of a merger, acquisition, reorganisation, or sale of our business. You may not transfer your rights or obligations without our written consent.
• No agency. Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, or agency relationship between you and us.
• Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, including network failures, telecommunications outages, natural disasters, government action, labour disputes, or the failure of a third-party provider.

29. Contact Us

For questions, complaints, support requests, copyright notices, or anything else about these Terms or the Service, please contact us:

• Legal and grievances: legal@imalive.co
• Support: support@imalive.co
• Website: https://imalive.co/support
• Post: Mendios Technologies Bangalore Pvt Ltd, 139 HAL Old Airport Road, Unit 101, Bengaluru, Karnataka 560008, India